Musclepay FAQ

[MPay Rep]

This update bears repeating since I get it so often...

Are you open to listing my brand on Musclepay?

Check out our "Become a Supplier" section of our site to get started! All suppliers will go through an initial and then monthly quality control test to maintain a premium line of products.

 

[MPay Rep]

FAQ TIME!

So instead of giving you guys some FAQs for the Affiliate, here is an FAQ from customers to our affiliates and the answer we have found to be most appropriate:

Customer - "Where is my order?"
Affiliate - "In your order history, you'll find your tracking number on its order page. Please make sure you check the tracking link for the latest updates. If your tracking number is not working or showing any updates, the problem is that the tracking system is currently overloaded. But do not worry, in such a situation, we advise you to wait for a while for the tracking number to be updated. Please allow a few more days for your order to be delivered, which is average. We will do our best to ensure that you receive your order as soon as possible".

 

[MPay Rep]

It's been a while but the FAQs will go on!

Can my order be delivered to my business address?

We can deliver to your permanent address or place of work. If you would like your package to be delivered to your place of work, please contact your local post office for more shipping information. Also, make sure that the name of the recipient you are using is registered at the specified address, otherwise, the order will not be delivered.

 

[MPay Rep]

What to do if the product crystallizes?

We are very sorry that you had to face this problem, but we have a solution for it. Here is a step by step guide that will work if done correctly.

1. Buy yourself a small cauldron.
2. Place the vial in the ziplock bag. Be sure to bleed the air out of the Ziploc. (Please make sure it is sealed)
3. Fill the pot with water up to half.
4. Turn on the medium fire (do not let it boil).
5. Let it heat up for 5-10 minutes.
6. Place the Vial/Ziploc bag in hot water for about 1-2 minutes.
7. Remove vial from Ziploc bag. Examine the crystallization.
8. Swirl or shake the vial for 20-30 seconds.
9. If the solution requires additional heating, repeat the previous steps.
10. Please turn off the fire on the stove, leave the vial in the water and cool to room temperature.
11. At the moment it can be used.
12. At some point, crystallization may return, which is usually the case in most cases. The key is to reach a certain heating point to prevent crystallization. Also, make sure the vial is stored at the proper room temperature.

If you have any additional questions, please contact our support service. Thank you for choosing us!

 

[MPay Rep]

In case you were unable to cope with the crystallization of the product according to the first instruction, we offer you another way out. Here is a step-by-step guide that will work if done correctly.


1. Get yourself a small whipping pot.
2. Fit the bottle in a zippered bag. Be sure to let the air out of the zipper. (Please make sure it is sealed).
3. Fill the pot with the half of the water.
4. Reduce the flame to medium (Do not let it boil).
5. Let it heat up for 5-10 minutes.
6. Place the bottle/zippered bag in hot water for about 1-2 minutes.
7. Remove the bubble from the zippered bag. Check the crystallization.
8. Turn of shake the bottle in water and cool to room temperature. It should be usable at the moment.
9. At some point, crystallization may be detected back, which seems to be a common phenomenon in most cases. The main point seems to be the acquisition of the set heating temperature to bring out the crystallization.
10. In addition, please make sure that the bottle is stored at the appropriate room temperature.

We deeply apologize to you for the inconvenience provided. Thank you for your understanding!

 

[MPay Rep]

Been a while! Time for an update!
UPDATED FAQ! What payment methods can your customers use?

Our Musclepay affiliate stores have access to the following payment methods for order processing:

Zelle
Western Union
Moneygram
Bitcoin
Litecoin
Tether (NEW!)
RIA

If you have any further questions, please do not hesitate to ask!

 

[MPay Rep]

Paying with Zelle

This is a common FAQ we get from our affiliate's customers What is the reference number/alphanumeric number/confirmation number/payment ID?

After a Zelle transfer is completed, Zelle will provide you with a receipt with confirmation details. The confirmation number might be labeled as "confirmation number", "payment ID", "reference number", or "alphanumeric number". When prompted, this is the number Musclepay needs to process our affiliate's customer's payments.

 

[MPay Rep]

How do I change the payment method on an order?
Unfortunately, our system will not allow us to change the payment method directly on your order page. The only option moving forward is for you to cancel the order in your order history, place a new order, and select your new preferred payment method. We appreciate your patience and cooperation!

 

[MPay Rep]

Is Domestic Shipping available?

When signing up for Musclepay as an affiliate, there are two different options:

Dropship-Only:
You add our products to your already existing store and we dropship these orders for you.

Turnkey:
Same as above but we also build you an online store for you, using one of our pre-built website templates. With this method, you have access to domestic shipping options.

Why is domestic only available with Turnkey?
Musclepay's domestic shipping logistics involve a proprietary shipping and handling process for faster processing and discreet shipping. This can only be achieved by keeping Musclepay in the driver's seat.

If you want domestic shipping, checkout the Turnkey Plan.