Don't bring the pop corn eating hamster that is on a piano into this.
but in all honesty, the dad should be lucky that the BB.com members could help at all (even if it was too late). I don't know how the forum members found out where that kid lived or even how to find the police in his area, but I think they went above and beyond.
Imagine if the forum members weren't able to figure who that kid was or where he lived. There'd be a dead kid rotting away in his room for days, live on the internet.
Apparently there were many calls made to the local police department. So you can't blame the forum members for not attempting to help. They did all the could under the circumstances.